Noise: A Flaw in Human Judgment Maxine Anderson It shows you to how

It shows you to how to uncover the best in your people and how to have the tough conversations when they are needed

Gilbert explains why we seem to know so little about the hearts and minds of the people we are about to become

Nikki must be the master of her own escape

and makes us

Noise: A Flaw in Human Judgment Maxine Anderson It shows you to howImagine that two doctors in the same city give different diagnoses to identical patients or that two judges in the same courthouse give markedly different sentences to people who have committed the same crime. Suppose that different interviewers at the same firm make different decisions about indistinguishable job applicants or that when a company is handling customer complaints, the resolution depends on who happens to answer the phone. Now imagine